Assistant Spa Manager

What You Bring

• Experience in hospitality, wellness, or tourism environment
• Experience supporting recruiting, onboarding, and employee development
• Ability to build strong teams through clear communication, accountability, and consistent follow up
• Comfortable conducting one on one meetings to ensure staff clarity, engagement, and consistency
• Strong instincts for recognizing and responding to team morale, performance, or communication challenges
• Highly organized with excellent attention to detail and the ability to keep systems, processes, and documentation up to date
• Confident in digital tools such as scheduling systems, Google workspace, canva and outlook
• Calm, practical, and solution oriented in a fast paced environment
• Comfortable balancing guest service, team leadership, and administrative responsibilities
• Genuine interest in people, workplace culture, and helping others succeed
• Must be based in Whistler or the Sea to Sky corridor with secured housing and long term intent

Whistler Day Spa is seeking an Assistant Spa Manager to support both the guest experience and the team behind it. This is a hands-on, in-person role that combines front desk operations, team leadership and detailed administrative support.

Alongside your leadership and administrative responsibilities, you'll play a key role in front desk operations and guest care by supporting guests throughout their entire spa journey. This requires a genuine passion for hospitality, excellent attention to detail, and the ability to create a warm, seamless experience while balancing multiple priorities.

Working closely with the Spa Director, you'll support hiring, onboarding, team development, one on one meetings, and performance conversations. This role requires someone who is confident in clear communication, constructive feedback, addressing concerns, and helping foster a positive team culture.

What We Offer

• $54,000 - $60,000 annual starting salary based on experience and capability
• Quarterly performance bonus tied to spa revenue goals
• Flexible scheduling ensuring work/life balance (4-5 day work weeks)
• Extended health and dental benefits (after 90 days)
• Ski pass included
• Secure underground parking
• Complimentary monthly spa treatment

What You’ll Be Doing

Daily Operations & Guest Experience

• Support front desk and therapist teams during daily operations
• Open and close the spa and ensure smooth flow throughout the day
• Assist guests and step in where needed to support service quality
• Oversee scheduling flow and communication during busy periods
• Act as lead on shift when the Spa Director is off

Team Leadership & Support

• Assist in recruiting, and onboarding new team members each season
• Support and manage a seasonal team, maintaining accountability and morale
• Conduct regular 1:1s, provide feedback, and support performance development
• Identify opportunities to improve efficiency, team experience, and systems

About Us

We’re a women-owned and operated spa that believes great client experiences come from teams that feel supported, respected, and well led.

We’re small enough that your voice matters, and established enough that there’s structure behind what we do. Your work is visible, your input is valued, and you are directly involved in how the business runs day to day.

We value people who are consistent, take initiative, and care about doing things well. In return, we create space for growth, trust, and long-term opportunity.

What You Bring

• Experience in hospitality, wellness, or tourism environment
• Experience supporting recruiting, onboarding, and employee development
• Ability to build strong teams through clear communication, accountability, and consistent follow up
• Comfortable conducting one on one meetings to ensure staff clarity, engagement, and consistency
• Strong instincts for recognizing and responding to team morale, performance, or communication challenges
• Highly organized with excellent attention to detail and the ability to keep systems, processes, and documentation up to date
• Confident in digital tools such as scheduling systems, Google workspace, canva and outlook
• Calm, practical, and solution oriented in a fast paced environment
• Comfortable balancing guest service, team leadership, and administrative responsibilities
• Genuine interest in people, workplace culture, and helping others succeed
• Must be based in Whistler or the Sea to Sky corridor with secured housing and long term intent