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INSTAGRAM

Please feel free to contact us if you have any other questions.

Safety Protocols & Procedures

CLIENT MANAGEMENT & YOUR BOOKING PROCEDURE

We are committed to clearly communicating our new procedures and expectations to guests upon booking. We welcome any and all questions you may have.

Your reservation process will take a little longer than usual to go over these new policies.

Clients,  when booking,  are asked whether they have symptoms of COVID-19, and we will ask you to fill out a health questionnaire in your confirmation email. This is mandatory prior to confirming your reservation.

We will need you to wait 14 days prior to your appointment if you have been in hospital,  on an airplane, or travelled internationally.

We require you to cancel your appointment if you develop symptoms of COVID -19,, or have a family member who is confirmed or suspected of COVID-19, or you have been in contact with anyone that has been ill.

If you need to cancel your appointment for health reasons,  we will waive the 24 hour cancellation policy.

When you arrive, there will be hand sanitizer in the waiting area prior to collecting your consultation form.  Preferably you will fill out your consultation for via email prior to arrival.

You will be offered a sanitized pen if you need one.

Your therapist will collect you when they are ready.

Please limit shopping bags, jackets or additional items from coming into the spa.

You may bring your own water bottle, but at this  time, we are not able to provide refreshments.

Clients should arrive alone, if possible (i.e., no children, friends or family accompaniment allowed). We do however Include consideration for disabled individuals and those persons who require accompaniment (e.g. a parent or guardian)

Hotel guests will be asked to put on a clean hotel robe just prior to coming down for their service

WHAT TO EXPECT DURING YOUR APPOINTMENT

Clients will be asked to wash their hands in the treatment room  prior to their service.

Your therapist will explain, and confirm,  how your room has been disinfected, and then they will explain how to change for your treatment and what to expect.

Prior to your treatment, your therapist will wash her hands in the sink in the room.

Your therapist will also be wearing  a mask during your entire spa treatment

If you are having a massage, you may remove your mask while you are face down,  however,  if you prefer to keep it on, and move your head to one side, we have accommodated side massage flow.

If you are receiving a facial, your mask will be required to come off,  however, your therapist will be using a shield, in addition to their mask. You will be given a towel in your hands in case you need to cough or sneeze. You will also be asked not to speak during your facial if possible.

All our spa treatments, including pedicures, are performed in a private room.

Spatial distancing measures have been taken in the spa area, as well as the washroom to ensure your safety.

POST APPOINTMENT

You will be given the opportunity to wash your hands again prior to leaving the treatment room.

Your therapist will walk you out to the reception desk to cash out.

The reception desk has had a plexiglass barrier installed.

If you would like to purchase retail,  reception,  or your therapist, will collect the items for you.

Where possible, we use touchless payment processing and, and we will clean the terminal between each service. Cash is discouraged at this time. In the case of cash handling,  the receptionist will go to and wash hands immediately after.

The key pad will be cleaned after each transaction with a virucidal agent.

ENHANCED CLEANING

Additional time will be taken in between each client to ensure thorough disinfection procedures are followed. We have provided a checklist in each room for the therapist to follow.

We use hospital grade, Virucidal cleaning agents on every surface.

We change our linen in between each client and it is all laundered in hot water.

The bed and pillow are wiped down after each client. We have replaced our pillowcases with antimicrobial vinyl so they can be disinfected after use.

We will wipe down with Vericidal cleaners, every bottle or surface touched such as counters, containers, light switches, door knobs, beds, and stools.

CONGESTION MANAGEMENT

Appointments will be booked with an additional 20 –  30 minute  gap to allow for sanitation using a virucidal agent.

Clients arrive on their own. No children, friends or family accompaniment allowed.

If a client requires assistance, a family member may accompany (provided that family member has been isolating with the client) the client to the establishment. In the case of assistance required throughout the service, the family member must follow the same protocols as any regular client would.

In the case of special needs clients or clients requiring assistance, we allow for additional time for the arrival and departure process.

No walk-in clients permitted.

As we are a smaller operation, we can only accommodate three guests at any one time.  This will allow for spatial distancing measures inside the spa, as well as in the waiting area.

If possible, check in by phone or app.

Stickers, and tape will indicate safe distancing practices entering the spa area.

STAFF MANAGEMENT

Our entire team has taken additional sanitization courses to ensure we are up to date with health standards.

Our team will check in the night prior to your appointment to confirm they are not experiencing any illness, or COVID symptoms.

Staff are not permitted to work even if they have minior, cold-like symptoms.

Our team has been thoroughly trained on all new procedures and protocols.

More FAQ

WHAT IS THE CANCELLATION POLICY?

We require 24 hours notice to cancel or change your appointment to avoid 100% charge of the scheduled service.

WHAT ARE YOUR SPA BOOKING POLICIES?

We require a credit card number to reserve all spa appointments. We require 24 hours notice to change or cancel your appointment in order to avoid a 100% service charge.

Please read your email confirmations as they clearly explain our location. We are located inside the Village Centre Pan Pacific, Not the Mountain Side Pan Pacific.

DO YOU HAVE RMT’S?

We currently do not have any RMT’s on staff.  RMT’s are Registered Massage Therapists who hold valid licenses in B.C. and are able to provide receipts for medical reimbursement.  At this time none of our staff are RMT’s.

DO YOU OFFER PRE-NATAL MASSAGE?

If you are in your first trimester, it is not recommended to have a massage. If you are in your second or third trimester, you may have any spa treatment with the consent from your doctor. We do not however have specific massage tables designed for late pregnancy. We use pillows and specific body positioning for your comfort while you receive your massage.  We require you to disclose upon booking that you are pregnant so we can book your treatment with the therapist who specializes in pregnancy massage.

WHAT TYPE OF MASSAGE/FACIAL SHOULD I RESERVE?

Our therapists will customize your massage or skin treatment to suit your needs. You simply choose the treatment length and we will take care of the rest.

WHAT IS THE ADDED BENEFIT OF HOT STONE MASSAGE?

Hot stone massage is a highly effective tool used to create warmth deep within the muscles. The added benefit of the heat promotes a deeper state of relaxation and muscle tension relief.

IS THERE A CHANGING/LOCKER ROOM SO I CAN ARRIVE EARLY AND USE THE FACILITIES?

Yes, we do have a change room in the fitness and spa area with lockers and showers.

CAN WE HAVE OUR MASSAGE IN OUR HOTEL ROOM?

No – unfortunately we do not offer en-suite massage at this time.

SPA ETIQUETTE AND POLICIES

We offer a professional environment and your therapist reserves the right to refuse or terminate any service, without refund, if inappropriate language or actions occur.

WHAT IF I HAVE TO CHANGE OR CANCEL MY APPOINTMENT?

We require a 24 hour notice to change a reservation. We require a credit card number to confirm all reservations. Should you not provide us with the required 24 hour notice you will be charged 100% of the payment. We value your time and it’s important that you value ours. Please honor this reservation guideline.

WHAT TYPE OF FACIAL SHOULD I HAVE?

Your skin is unique and your skin treatment should reflect your personal skin care needs. Your skin therapist will customize your facial to help you achieve your healthiest skin ever! Simply choose your treatment time and let us to the rest.

I AM CONFUSED ABOUT SKIN CARE AND DO NOT EVEN KNOW WHERE TO START. CAN YOU HELP ME?

Yes! We would love to offer you a complimentary skin analysis from one of our professional skin therapists. We will prescribe complimentary Dermalogica samples for you to try out at home. Reserve your FREE skin analysis here.

I AM ON A BUDGET BUT DESPERATELY NEED A NEW SKIN CARE SYSTEM THAT WORKS! WHAT SHOULD I DO?

We offer Dermalogica Skin Care System and can offer you a starter kit for as little as $60. This is affordable, customized skin care that gives you results. Fast!

WHAT SHOULD I EXPECT FROM MY BRAZILIAN WAX?

We specialize in Brazilian waxing at Whistler Day Spa so you are in expert hands. We use both hard wax and strip wax depending on the sensitive areas being treated. We also provide pre and post waxing products to help soothe the area. You should expect your wax to be clean, quick, and as comfortable as we can make it for you. Your hair needs to be ¼ inch long. If it is any longer we suggest trimming before your appointment. We also suggest exfoliating 1 day prior to your treatment to allow for better waxing results.

DO YOU OFFER SHELLAC OR GEL POLISH?

No we do not offer Shellac or Gel Polish.

CAN YOU CUSTOMIZE SPA PACKAGES?

Absolutely! Simply contact us and we would be happy to arrange a customized package to suit your needs.

CAN YOU ACCOMMODATE LARGE GROUPS?

We are a smaller spa operation, so we recommend that if you have a large group, to request to have spa party in the comfort of your hotel or condo! We can arrange in-suite manicures, pedicures, massages and facials.

DO YOU HAVE SPECIAL PACKAGES FOR WEDDINGS?

Yes, we can customize a package for your group. We suggest the spa sampler package that includes a 20 min Microzone facial specifically designed to give you healthy glowing skin, ready for the big day! This package also includes a mini pedicure and an OPI Gel Polish manicure.

WHAT IF I HAVE TO CHANGE MY APPOINTMENT?

We require a 24 hour notice to change a reservation. We require a credit card number to confirm all reservations. Should you not provide us with the required 24 hour notice you will be charged 100% of the payment. We value your time and it’s important that you value ours. Please honor this reservation guideline.

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