FAQ | Whistler Day Spa


Please feel free to email us if you have any other questions: frontdeskwds@hotmail.com

What is the cancellation policy?

We require 24 hours notice to cancel or change your appointment to avoid 100% charge of the scheduled service.


Do you have RMT’s?

We currently do not have any RMT’s on staff.  RMT’s are Registered Massage Therapists who hold valid licenses in B.C. and are able to provide receipts for medical reimbursement.  At this time none of our staff are RMT’s.


Do you offer Pre-Natal Massage?

If you are in your first trimester, it is not recommended to have a massage. If you are in your second or third trimester, you may have any spa treatment with the consent from your doctor. We do not however have specific massage tables designed for late pregnancy. We use pillows and specific body positioning for your comfort while you receive your massage.  We require you to disclose upon booking that you are pregnant so we can book your treatment with the therapist who specializes in pregnancy massage.


What type of massage or facial should I reserve?

Our therapists will customize your massage or skin treatment to suit your needs. You simply choose the treatment length and we will take care of the rest.


What is the added benefit of hot stone massage?

Hot stone massage is a highly effective tool used to create warmth deep within the muscles. The added benefit of the heat promotes a deeper state of relaxation and muscle tension relief.


Is there a changing/locker room so I can arrive early and use the facilities?

Yes, we do have a change room in the fitness and spa area with lockers and showers.


Can we have our massage in our hotel room?

No – unfortunately we do not offer en-suite massage at this time.


Spa Etiquette and Policies

We offer a professional environment and your therapist reserves the right to refuse or terminate any service, without refund, if inappropriate language or actions occur. 

Please do not hesitate to call or email us if we have not answered your question.